See Your Company Flourish With Software Development Services

Your business fledges and your business needs of streamlining your database of customers and meeting the demands or expectations of ebb and flow of business rise. To raise the bar of services and products, software business systems are recommended. These software development systems are clearly defined niche and reposed on and built for a particular service. The software system includes design, development and implementation.

The software development is specifically tailored made according to the needs of the clients and deals with the inherent and external challenge an organization faces. From a large sized business venture to small scale industries are adopting this technique and creating their own software to give themselves an ultimate business advantage and significant returns on investment. Companies traversing various spheres such as Finance, Architects, Solicitors & Notaries, Construction Groups and Media have developed their own scalable Microsoft based technologies & software to enhance and boost their business expansion.

Generally a software development services comprehends software development, system integration, maintenance and support. To tighten up the whole process, these under mentioned points should be kept in mind before partnering with the providers of software or web Development Services:

1) A proven track record of prowess in creating need based software.

2) Should be professionally involved in the business.

3) Highly skilled and expert team of software engineers

4) Should deploy personnel infrastructure of skilled project manager and quality assurance manager for your project

5) Should offer a cost effective deadlines and be strict towards deadlines

6) Can deliver quality product, on-time and on-budget

7) Use of the latest web development as per industry standards

8) Can provide upgraded version of software

Advantages of utilizing a web application development service are:

A) Enhancements and expansions of IT systems

B) Streamlining of administration and documentation

C) A unique web appearance

D) Programming Services for any new developments

To make your business a growing piece of opportunities is not a bed of roses and to continually concentrate on increasing competition of market, sales and other administration process are equally cumbersome and time consuming. With a right company to provide customized software will not only help you to boost your web presence but make an everlasting impression of a reliable company among customers

Custom Software Development For Customer Relations Management

Customer Relations Management systems (CRM) made using custom software development services help control information to and from clients. Helpdesk software is used to improve customer relationships by giving operators as much information as possible, logs, solutions and product information right on hand.

The system basically is a large database that contains all of a company’s customer interactions and information. It is an aid in problem resolution, aide memoir to previous advice and conversations and also records contact logs.

The typical image of a helpdesk is the traditional call centre offering advice on solving computer problems. They are, however, a useful device for interacting with customers, resolving complaints and conducting market research. Bespoke software developers are able to build a system that suits your specific purpose, as different customers will be seeking help in a variety of ways.

Helpdesks can involve telephone interaction, email or SMS messages or face-to-face meetings. All helpdesk systems require companies to have software that allows operators to have up to date information to hand and are able to offer advice and update records instantaneously.

The heart of software development for helpdesk provides a flexible database that can provide information and be updated by multiple users simultaneously. Operators are able to search the database, amend records and documents are easily created, whether they are tickets for a theatre performance, a repair schedule for a broken product or a record of an agreed course of action.

From online cinema bookings to medical advice, or insurance claim information to tax procedures all these require a database that holds the essential details. Be they illness symptoms, film screening dates or emergency telephone numbers for a plumber.

Another benefit of data based systems is their ability to screen enquiries and direct them to the most suitable person. A software development company can ensure that you have a system that answers all your important questions and makes sure that callers are directed to the most appropriate operator. Benefits to operations include such things as increased response times, greater product awareness and more efficient office practices.

If your organisation deals with lots of enquiries, has an extensive library of books and manual staff whom you need to consult or if you need a central update record of customer contact. If you agree then a customised database, helpdesk system may be worth investing time looking into. A software developer will be able to adapt the program to meet your own specific criteria and needs, so you in turn, save time, money and costly dissatisfied customers.

Return on Investment in Software Development

Hi I thought I would write a series of articles on a topic that I believe is becoming absolutely critical in the software development industry, that being the magical and mysterious ROI (return on investment) in software development.

As the owner of a programming company here in South Africa, I decided at the outset of the company that a rule of thumb for accepting any software development project would be that I would need to figure out how to measure the ROI in that particular project. Now you may or may not be surprised to know that in most instances my clients don’t actually think of this measure before taking on the project, they know that they have a business problem or business need that needs to be solved with technology and are willing to pay an amount of money for that. Experience over the years however has shown me that the best way to retain that client in the long term and or to make more business from that client is to prove a ROI in some way on that software development project.

I find this measure to be critical because for my companies purposes it shows exactly how successful a project is to my client in monetary terms. The bigger my impact through the software I develop, the more successful I have been at satisfying that clients need, the easier it is for me to go back to that client and offer further services. Contrary to popular belief, I don’t believe that a project coming in on time or under cost is a great measure of the success of that project at all, this is typically what IT companies do. If I really want to do a great job for my client then I always intentionally build a monitoring tool into the software I develop for them and that tool must track the ROI for the client in some way and present a report to the client whenever they want to see what this piece of software really is worth to them, be it through savings, additional income, time savings, it doesn’t matter so long as you track the value.
So how do you go about figuring out the ROI on software development project?

This is the difficult portion because it requires listening to the clients need carefully and scoping there need correctly, once you have done this, it should become fairly obvious what the client is trying to solve by having the software developed, this should then be a clear indication of the measure to be used on ROI. For example,a client of mine wished to have a system developed that automated the process of allowing shareholders in various properties to swap there owned weeks with each other. Before the client came to me they did this process manually, ie called there shareholders to find out if they were willing to exchange a week with a fellow shareholder that already gave an indication that they wanted to swap there week etc. This took a lot of time and for the administration fee that the client asked to do this, I suspect the profit was very little. Once we had developed the system and allowed the shareholders to interact with each other through the website instead of the web system, the ROI was very clear, why?

-We tracked each exchange in the system, each exchange has a monetary value associated to it.

-The clients telephone bill dropped significantly

-More swaps occur because of the ease at which shareholders can swap weeks, instead of having to go through a process of calling the company then waiting etc, this increase in sales is measurable

-Because the client offered the service electronically he could increase his administration fee.

All this information the client could get through there system thereby ensuring that he could very clearly see what his ROI was.
Conclusion

I believe without a doubt that if you truly want to complete a software development project successfully for a client, then you need to build a ROI tool into the software. Convince the client to do this, if you cant do that then build it free of charge, but make sure that you get your client to look at these figures. In the long term this will have a positive effect on your business and keeps your software development projects honest in terms of creativity and keeping the clients needs in mind constantly.

Please offer your comments and views on this topic, I am very sure that peoples opinions and views on this vary quite considerably, I am very willing to listen to other opinions in this regard.

In my next article on ROI and software, I will be describing more specifically how you can measure ROI on certain types of projects, in this case it will be how to measure ROI precisely in SMS campaigns.

Software Development Life Cycle and Testing

These five phases constitute the life cycle of a software project called the software development life cycle (SDLC).

The Five Phases of the SDLC:
1. CONCEPTION
2. INITIATION
3. ANALYSIS
4. DESIGN
5. CONSTRUCTION

Phase 1 – CONCEPTION: This phase starts as soon as someone, either a user or a member of the data processing department, recognizes a problem or opportunity that suggests a data processing solution.
The objective of this phase is to answer the following questions:

– What is the perceived problem (or opportunity)?
– What are the goals to be achieved by the solution?
– What benefits will result from achieving the solution?
– What will be the scope of the project?

These details may be recorded in an informal note or in a formal document. This document is called Project Request Form.

Phase2 – INITIATION: In this phase the analyst, working with the user, does a preliminary study of the user’s need. The information developed during this phase permits the organization to decide if it is worth spending money on the project.

The key information to be recorded consists of the following:

– Proposed system solution
– Alternative solutions considered
– Economic justification (Cost Benefit Analysis)
– Schedule of time and cost estimates for the completion of the project

This document is referred to as System Proposal.

Phase 3 – ANALYSIS: During this phase, the analyst and user come to a detailed agreement on the functions that the proposed system has to perform. A detailed document is prepared containing:

– Outputs to be produced
– Inputs that must be received
– Data to be retained
– Procedure to get the outputs from the given inputs
– Audit and control requirements: This specifies the features that are required to ensure that the user can monitor the system to check that it is working properly.

– System Acceptance Criteria: This lists the tests that the user would actually perform to check conformity with the previously agreed performance requirement and other specifications, before accepting the system.

This document is called Function Specifications. In addition to creating Function Specifications, the Cost Benefit Analysis prepared during the Initiation phase should be reviewed for accuracy. Similarly, the cost and time estimate should also be reviewed/revised.

Phase 4 – DESIGN: At this point, the emphasis changes from defining the user’s requirement to defining how the system will work. The documentation developed is technical. The design documentation should specify:

– Exactly how each input, output, operation, file and audit control requirement will be handled
– Acceptance test plan/schedule
– Facilities, equipment and personal required
– Manual procedure required to operate the system

This document is referred to as Design Specification. At this point again, the Cost Benefit Analysis and cost/time estimates are reviewed /revised.

Phase 5 – CONSTRUCTION: The last phase in the system development procedure includes three activities:

– Completing and testing computer programs and operating instructions for using the package (Run Manual, User Manual).
– Performing all tasks to carry out the conversion from the system currently in use to the new system.
– Conducting the final testing of the system to determine if it performs according to the acceptance criteria established during the Analysis phase.

Another essential activity for any system is the system evaluation. During system evaluation the performance of the system in a real life environment is assessed.

This is not considered a phase as:

– It may be several months before it is possible to take the first measurement of system effectiveness.
By this time the project development team might have been disbanded or moved to other projects.
– It is an ongoing activity. In fact, it should be regarded as a project in itself.
– The results of the system evaluation might indicate that the system has to be modified /re-developed.

Testing:
Software Testing is the course of completing a program or system with the intention of finding errors. Or, it involves any activity aimed at appraising an attribute or capability of a program or system and determining that it meets its required results.

The testing process:
1. Create test plans.
The test plan documentation consists of two documents:
• Detailed test plan (DTP) document
• Detailed test case (DTC) document
2. Review the design.
The design review also helps in identifying the scenarios that must be tested for one or more of the following:
• Possible security attacks
• Performance optimizations
• Profiling to ensure that there are no memory leaks
3. Perform black box testing.
Black box testing includes the following:
• Testing all of the external interfaces for all possible usage scenario
• Ensuring that the interfaces meet the functional specifications and address all of the requirements testing for various types of input.
• Testing for various types of input.
• Performance testing
• Load testing.
• Stress testing
• Security testing